Welcome to the Office of the Independent Monitor!

FirstGroup America has developed a Compliance Monitoring Program to insure that the Company’s management and supervisors comply with the Company’s Freedom of Association Policy (FOA Policy). The FOA Policy protects the rights of employees to choose, free from any management influence, whether they wish to be represented by a union.

The Office of the Independent Monitor (OIM) was created to investigate alleged FOA Policy violations. FirstGroup appointed William B. Gould IV to serve as the FirstGroup Independent Monitor. Mr. Gould is a Stanford Law School professor who specializes in labor law. He has been an influential voice on worker-management relations for over forty years.

Using this OIM Website, you can:

• Download program Documents, including a Complaint Form
• Submit a Complaint electronically
• Find answers to Frequently Asked Questions about the program

The FOA Policy and the Compliance Monitoring Program are focused on employees’ freedom to decide whether to associate with a labor union. If you are an employee of a FirstGroup America company and you have questions related to other employee issues or concerns, you can contact the confidential Employee Hotline at (877) 3CALLFG or via e-mail at hotline@firstgroup.com.